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Workers on Thursday leaving Microsoft offices in Finland, where 1,100 of the up to 18,000 jobs will be eliminated. CreditMarkku Ruottinen/Lehtikuva, via Reuters
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SEATTLE — Microsoft said Thursday that it planned to eliminate up to 18,000 jobs over the next year in a shake-up intended to help the company move more quickly in the market.

The cuts are the largest in the company’s 39-year history, representing about 14 percent of its work force.

Microsoft will make the deepest cuts from the businesses it acquired from the Finnish phone maker Nokia. About 12,500 of the jobs being eliminated will come from the Nokia groups, or from overlap at Microsoft resulting from the deal. Microsoft said 1,100 job cuts would come from Finland, and another 1,800 from a Nokia factory in Hungary.

That is about half the number of employees who joined Microsoft from Nokia a few months ago, when Microsoft completed its acquisition of Nokia’s mobile business. In related news, Microsoft said it would no longer make Nokia phones based on the Android operating system, switching its low-end phones to Microsoft’s Windows Phone software.

Microsoft said it would take a charge of $1.1 billion to $1.6 billion to cover severance and related costs from the layoffs over the next year.


Microsoft’s chief executive, Satya Nadella, signaled in a company memo last week that big organizational changes were coming. CreditRobert Galbraith/Reuters

On Thursday, Satya Nadella, the company’s chief executive, said in an email to employees announcing the job cuts that the layoffs are an effort to become more agile, a message he has given repeatedly since he took the job in February. “Having a clear focus is the start of the journey, not the end,” he said in the email. “The more difficult steps are creating the organization and culture to bring our ambitions to life.”

He added: “The first step to building the right organization for our ambitions is to realign our work force.”

The huge job cuts in the businesses it acquired from Nokia raise questions about Microsoft’s plans in the market for mobile devices. The acquisition, initiated by Steven A. Ballmer, Microsoft’s previous chief executive, greatly increased the company’s presence in the hardware business, which is outside its traditional expertise. The deal has been an unpopular one with investors and many people inside Microsoft.

“It is particularly important to recognize that the role of phones within Microsoft is different than it was within Nokia,” Stephen Elop, a former Nokia chief executive who now runs the devices group at Microsoft, said in an email to employees on Thursday. “Whereas the hardware business of phones within Nokia was an end unto itself, within Microsoft all our devices are intended to embody the finest of Microsoft’s digital work and digital life experiences, while accruing value to Microsoft’s overall strategy.”

After the initial announcement of Microsoft’s acquisition, Nokia employees and the wider Finnish community greeted the pending deal with growing pessimism, according to David J. Cord, an American based in Helsinki and the author of “The Decline and Fall of Nokia.”

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Microsoft’s stock activity since Satya Nadella took over as its chief executive in February.

Mr. Cord said many of the best engineers from the handset business had already left the company. The exodus has left Microsoft’s new cellphone unit with many of the lesser well-trained engineers.

While Finland had once been known for its telecom prowess, many of the new generation of developers and engineers also have shunned corporate jobs with Nokia. Instead, they have turned to the country’s growing gaming industries. Companies like Supercell, which makes mobile games like Clash of Clans and is valued at around $3 billion, have gained global acclaim.

“Everyone had been expecting this news,” said Mr. Cord, in reference to Microsoft’s job cuts. “It has hurt the Finnish psyche. When Nokia was on top of the world, so was Finland. Now that Nokia has fallen, so has the country.”

Previously, the largest layoffs at the company were in 2009, when about 5,800 people were affected during the recession. Since then, Microsoft has had a few more rounds of job cuts, but the number of employees eliminated was typically in the dozens or hundreds.

In February, Mr. Nadella became the third chief of Microsoft as Mr. Ballmer stepped down, and Bill Gates, a company founder, left his role as chairman and become a technology adviser to Mr. Nadella. Microsoft was often criticized for being unfocused during Mr. Ballmer’s tenure, and for having a swelling product line and layers of bureaucracy.

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Trimming of Tech Staffs

This year, several longtime technology leaders have begun or are expected to shed thousands of jobs to keep up with changes in the industry.

Company Jobs Portion of Work Force
Hewlett-Packard 50,000 16%
Microsoft 18,000 14%
Intel 5,000 5%
IBM 12,000 3%

“Under the Ballmer era there were many layers of management and a plethora of expensive initiatives being funded that has thus hurt the strategic and financial position the company is in, especially in light of digesting the Nokia acquisition,” said Daniel Ives, an analyst at FBR Capital Markets, who called the cuts necessary.

Microsoft, a longtime leader in the technology industry, has struggled to find the same success in markets like mobile and Internet search that it did with personal computers. The company anticipated the rise of smartphones and tablet computers, but its products failed to capitalize on that foresight, and Apple and Samsung now dominate those markets.

Mr. Nadella signaled in a company memorandum last week that big organizational changes were coming soon. He sought to define his vision for Microsoft as a maker of productivity tools for a technology landscape shaped by cloud and mobile computing.

“We will increase the fluidity of information and ideas by taking actions to flatten the organization and develop leaner business processes,” he wrote in the memo. “Culture change means we will do things differently.”

Those statements were widely seen as foreshadowing some layoffs, and maybe even peeling off some business units. So far, Mr. Nadella has not dropped any major products or businesses.

Still, investors have welcomed his overtures. Shares have steadily risen since February, and added more than 5 percent in the last week as rumors swirled about the layoffs. They rose another 2.9 percent in early trading on Thursday.


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